Refund policy
Refund & Return Policy
All Sales Are Final
Thank you for supporting our work and community. Due to the nature of our products and experiences, all sales are final. We do not offer refunds, returns, or exchanges for any purchases made through this website.
This includes, but is not limited to:
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Digital products (ebooks, audio files, downloads, courses, etc.)
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Physical products (books, merchandise, etc.)
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Event registrations, meetups, tours, or experiences
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Deposits and payment plans
Why This Policy Exists
We are a small, community-driven business, and many of our offerings involve upfront costs, limited availability, or immediate access to content. Because of this, we are unable to accommodate refunds once a purchase is made.
Please Review Before Purchasing
We encourage you to carefully review all product details, dates, and descriptions before completing your purchase. If you have any questions, feel free to reach out prior to buying—we’re happy to help you make an informed decision.
Exceptions
Refunds will only be considered in the following cases:
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You were charged more than once for the same purchase
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You did not receive the product or access due to a technical error on our end
If either of these apply, please contact us within 7 days of purchase at [your email], and we will resolve the issue promptly.
Event & Experience Policies
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All event and experience purchases are non-refundable and non-transferable, unless otherwise stated.
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In the rare case that an event is canceled by us, you will be notified with next steps, which may include rescheduling or credit options.
Chargebacks & Disputes
By completing a purchase, you agree to this policy. Initiating a chargeback without contacting us first may result in being restricted from future purchases or participation in our community offerings.
Contact
If you have any questions prior to purchasing, please reach out to:
covertfandom@gmail.com